Ordering and Delivery

Custom made hats & fascinators

All ranges in this section are made to order, we endeavour to despatch as soon as possible but at peak times it can take up to 4 weeks . To order from this range simply select the item to your shopping basket & complete the order form with as much detail as possible. We will contact you by return if we need any additional information . Once payment has been received your hat/fascinator will be made to match your ordered requirements. When your order is complete we will email the despatch date

Gallery items

These are sample photos of previous commissions. Should you be interested in one of these designs or wish to discuss an original commission please contact sue@thoroughlymodernmillinery .co.uk for more information

Clothing & Accessories

Where sizes and colours are shown these items are available for immediate delivery.


When ordering please ensure that the selected item and colour are correct. We cannot be held responsible for orders incorrectly completed. Please ensure you provide us the correct contact and delivery information. It is up to you to correct any mistakes you may have made by contacting us immediately 

Please be aware that the UK is no longer in the EU and that deliveries sent to outside the UK may be subject to Customs Duty, processing fees & local taxes payable on delivery by the recipient . These are taxes levied by the recipients government and sadly outside of our control 

All items are sent fully tracked via royal mail or private carrier within the UK . Deliveries outside the UK are sent tracked and signed for.

Cost of delivery:-

UK – Small item – £1.50 Medium item -£2.95 Medium/Large item – £5.95

Europe – £14.95 Worldwide – £19.95

Deliveries outside the U.K may be subject to local taxes payable on delivery by the recipient.


We are happy to refund on clothing & accessory purchases provided they are returned within 14 days of receipt. Goods must be in their original packaging with tags attached .They must be uncontaminated by perfume or makeup .Goods must be in an unworn condition. Unfortunately refunds cannot be given on Special Orders ie goods ordered in specifically for a client. We regret that refunds cannot be given on hats or fascinators. This does not effect your statutory rights.

Returns from outside the UK -please be sure to fill out all the correct customs paperwork as advised by your postal service. Ensure you endorse any customs paperwork as “returned goods” as the reasons for sending . There may be extra duties due on returned goods the cost of which will need to be deducted from the amount refunded.

Returns will be refunded (less the cost of the original postage) via the original payment method upon receipt .Refunds are actioned by us upon receipt, returned funds can sometimes take up to 7 days to reach recipients account .These delays are down to the bank administration, this is unfortunately outside of our control. We cannot be held responsible for goods which fail to reach us – so it is advisable to get a proof of postage so you can track your parcel

Non Delivery of Goods 

All goods sent are tracked.If your goods fail to arrive please notify us as soon as possible so that goods can be traced.

Faulty /Damaged goods

Please contact us before returning faulty goods to discuss the problem.Only authorised faulty items will be refunded. Payment will be made via the original payment method plus postage

Methods of payment

Payment can be made by credit card , Paypal , card payment over the phone .