Pricing & Description

Products and designs displayed on the Site are described as accurately as possible. There may be occasions where it will be necessary to modify some product descriptions or pricing due to design change or product availability. Other reasons may be legal or regulatory. The prices displayed on the Site are quoted in U.K. Pounds

Ordering , Delivery & Returns

When ordering please ensure that where applicable, the selected item and colour are correct. We cannot be held responsible for orders incorrectly completed. Please ensure you provide us the correct contact information. It is up to you to correct any mistakes you may have made by contacting us immediately 

Please be aware that the UK is no longer in the EU and that deliveries sent to outside the UK may be subject to Customs Duty, processing fees & local taxes payable on delivery by the recipient . These are taxes levied by the recipients government and sadly outside of our control . Customs clearance can take a few weeks so please bear this in mind when ordering. Please see Ordering and Delivery – Thoroughly Modern Millinery section for more information on postage rates.

Returns sent from outside the UK -please be sure to fill out all the correct customs paperwork as advised by your postal service. Ensure you endorse any customs paperwork as “returned goods” as the reasons for sending . There may be extra duties due on returned goods the cost of which will need to be deducted from the amount refunded. Goods cannot be refunded until they are received .

Stock availability

If we do not have sufficient stock to fulfil the order we will notify you by email. The refund will be made as soon as possible – it can take up to 30 days to reach your account but usually arrives much sooner .We will not be obliged to offer any compensation for disappointment or any other consequential losses suffered. If an item cannot be delivered within the quoted delivery window the buyer will have the option of a full refund.


Links to other websites

Certain (hypertext) links may lead you to other websites. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.


Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date.

Limitation of Liability

As far as permitted by law, we exclude any liability for loss or damage of any kind resulting from the use of the Site